Terms & Conditions | Pierce Mill Farm

Website Terms & Conditions

By using this website, you agree to these terms and conditions. If you do not agree, please do not use the site.

About Us
“Pierce Mill Farm”, “we”, or “us” refers to the website owner:
Pierce Mill Farm, Pierce Mill Lane, Golden Green, Tonbridge, Kent, TN11 0LA, United Kingdom.

Use of the Website
All content is provided for general information only and may change without notice.

Cookies
This website uses cookies to improve your browsing experience, support website functionality, and gather basic analytics. Where required by law, we will seek your consent before placing non-essential cookies on your device. You can manage your cookie preferences through your browser or the website’s cookie settings, where available.

We do not guarantee that the information on this website is accurate, complete, or suitable for your needs. Your use of the site is at your own risk.

Products and Services

We aim to ensure that all product descriptions, photographs, prices, and other information displayed on our website are accurate. However, minor variations may occur. We reserve the right to correct errors and update product information where necessary.

Returns, Refunds and Customer Satisfaction Policy

At Pierce Mill Farm, we take pride in supplying quality ready-to-burn logs and fresh fruit. We want our customers to be happy with their purchases. If you are dissatisfied with an order, please contact us so that we can discuss the issue and find a fair solution.

Ready-to-Burn Logs

If your logs arrive damaged, are not as described, or you believe they do not meet the advertised quality, please contact us as soon as possible after delivery.

Where possible, please provide photographs and details of the problem to help us assess your complaint.

If your complaint is upheld, we will offer an appropriate remedy, which may include a replacement, collection, partial refund, or full refund, depending on the circumstances and your statutory rights.

If you change your mind about a purchase, unused logs may be eligible for return, subject to the applicable cancellation rules and any reasonable return arrangements agreed with us. Return delivery costs may be your responsibility where permitted by law.

Fresh Fruit

We aim to supply fresh, good-quality fruit. As fruit is perishable, we ask customers to check their delivery promptly upon arrival.

If your fruit arrives damaged, spoiled, mouldy, or otherwise unsuitable, or if the order is incorrect, please contact us as soon as possible, preferably on the day of delivery. Please provide photographs where possible.

We will assess the issue and, where appropriate, offer a replacement, refund, or another suitable resolution.

Because fresh fruit is perishable, we cannot generally accept change-of-mind returns once it has been purchased. This does not affect your statutory rights if the fruit is faulty, not of satisfactory quality, or not as described.

How to Request a Return or Refund

If you have any questions about our Terms & Conditions, ready-to-burn logs, fresh fruit, or returns and refunds, please contact us using the details below.

Pierce Mill Farm
Pierce Mill Lane
Golden Green, Tonbridge
Kent, TN11 0LA
United Kingdom

Email: piercemillfarm@live.co.uk
Telephone: 07526 066315

We aim to provide quality products and excellent customer service. If you are dissatisfied with your purchase, please contact us as soon as possible so that we can discuss your concerns and work towards a fair resolution.

We will handle all complaints in accordance with our returns policy and applicable UK consumer protection legislation.

Your statutory rights

Nothing in this policy affects or limits your statutory rights under UK consumer law. Where the Consumer Contracts Regulations 2013 apply to online purchases, consumers will generally have 14 days from receiving goods to notify the seller that they wish to cancel, followed by a further 14 days to return the goods. Exceptions apply to certain products, including some perishable goods and personalised items.

For eligible faulty goods, the Consumer Rights Act 2015 may provide additional rights, including a 30-day short-term right to reject goods for a refund in qualifying circumstances.

To request a return or discuss a refund, please contact Pierce Mill Farm using the contact details provided on our website.

Liability

We take reasonable care to ensure that the information on this website is accurate and up to date. However, we do not guarantee that all information will always be complete, accurate, or suitable for every purpose.

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud, or any rights you have under applicable consumer protection law.

Intellectual Property
Unless otherwise stated, all content, text, design, photographs, and graphics on this website are owned by or licensed to Pierce Mill Farm. They may not be copied, reproduced, distributed, or used for commercial purposes without our prior written permission, except where permitted by law.

Links to Other Websites
This website may contain links to external websites for your convenience. We have no control over the content or policies of those websites and accept no responsibility for them.

Governing Law
These Terms & Conditions are governed by the laws of England and Wales, where applicable. Any disputes will be dealt with by the courts with appropriate jurisdiction, subject to any mandatory consumer rights that apply.

If you have questions about these Terms & Conditions, a purchase, or our returns policy, please contact Pierce Mill Farm using the contact details provided on our website.

We are a family run Fruit Farm & Log Supplier in West Kent, established 1992